All4Customer One to One Meetings 2027 – Cannes, France

What to expect in 2027

All4Customer One to One Meetings 2027 is a premium business-to-business meeting and exhibition focused on customer experience, artificial intelligence, digital marketing, data, e-commerce and digital commerce. Unlike a conventional large-scale trade show where visitors mainly walk between stands, the event is built around pre-arranged One to One business meetings between qualified Hosted Buyers and exhibitors. The organiser, Weyou Group, uses digital matchmaking combined with human qualification to connect decision-makers with suppliers whose solutions correspond to their active business projects.

The event is aimed at professionals who are actively evaluating solutions, services or technologies for customer-facing and digital business operations. Hosted Buyers can be selected according to their roles, business requirements and projects, while exhibitors are matched with relevant decision-makers through the event’s matchmaking platform.

The 2027 edition is expected to bring together professionals working across CRM, customer experience, AI, digital marketing, e-commerce and data. Visitors can expect a combination of scheduled meetings, exhibition stands, demonstrations, conferences, workshops, business lunches and networking activities.

The One to One format gives exhibitors an opportunity to demonstrate their solutions directly to potential customers in a focused meeting environment. For Hosted Buyers, the format is designed to reduce the time required to identify relevant suppliers by presenting them with pre-qualified companies matching their professional needs.

Event dates

All4Customer One to One Meetings 2027 will take place at the Palais des Festivals et des Congrès in Cannes, France.

• Event dates: September 21–23, 2027
• Venue: Palais des Festivals et des Congrès
• City: Cannes
• Country: France
• Event format: Premium One to One business meetings and professional exhibition

The official website currently confirms the event dates and Cannes venue for the 2027 edition.

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Venue & exhibition site

The event will be hosted at the Palais des Festivals et des Congrès in Cannes, a major international conference and exhibition venue located on the Croisette. The central location provides easy access to hotels, restaurants, rail services, local transport and the wider Cannes business district.

All4Customer uses the venue as both an exhibition environment and a business-meeting setting. Exhibitors have physical stands where their scheduled One to One meetings take place, meaning the stand is designed not simply for branding but also for presentations, demonstrations and commercial discussions.

The event’s format places strong emphasis on creating an environment where meetings can be conducted efficiently and professionally. Hosted Buyers can also move around the exhibition between appointments to discover additional suppliers and solutions.

The Palais des Festivals provides conference rooms, exhibition areas, networking spaces and facilities suitable for professional events. Its location in central Cannes also allows business networking to continue beyond the formal exhibition environment.

Full event programme

The All4Customer One to One Meetings programme combines scheduled business meetings with conferences, exhibitor workshops, meals and networking opportunities. The central feature is the One to One meeting agenda, with meetings arranged between Hosted Buyers and exhibitors according to mutual interest and business requirements.

The programme can include:

• One to One business meetings: Pre-arranged meetings between Hosted Buyers and exhibitors.
• Plenary conferences: High-level discussions addressing major developments in customer experience, AI, marketing and digital commerce.
• Exhibitor workshops: Practical sessions where suppliers demonstrate technologies, strategies and customer cases.
• Business lunches: Structured opportunities for exhibitors and Hosted Buyers to continue commercial conversations in a less formal setting.
• VIP activities: Additional networking opportunities associated with selected participation packages.
• Welcome networking: A social opening designed to introduce Hosted Buyers and exhibitors.
• Closing networking: A final opportunity to continue conversations and develop business relationships.

The organiser’s programme model is designed so that conferences do not conflict with scheduled One to One meetings. This allows Hosted Buyers to combine business appointments with educational content.

Key speakers & keynote speakers

The 2027 speaker programme will be developed as the event approaches. The event’s established conference format brings together senior executives, customer experience specialists, technology leaders, marketing professionals and business transformation experts.

Recent programme content has demonstrated the type of leadership represented at the event. Speakers have included Olivier Cohn, CEO of Best Western France & International; Pascale Caron, Founder and CEO of Yunova Pharma; Thierry Spencer of Sens du Client; Cédric Laforge of Vacheron Constantin; and Julie Magnan Antonini of Nicetoile – Groupe Altarea.

The programme also features specialists from technology providers and customer-facing organisations. Recent sessions have included representatives from companies such as Orange, Twilio, Yext, Biogroup, Brevo, Canva, Smart Tribune, Ibexa and other technology and business organisations.

Confirmed 2027 speakers should be checked through the official programme as the organiser continues adding sessions and speakers.

Conference sessions & tracks

The conference programme focuses on practical challenges affecting customer-facing organisations. Sessions are intended to complement the business meetings by providing strategic context, market insight and examples of technology implementation.

Key subject areas include:

• Artificial intelligence: Generative AI, AI assistants, agentic AI and AI-powered customer service.
• Customer experience: Customer journeys, personalisation, loyalty, customer listening and service transformation.
• Digital marketing: Acquisition, performance marketing, content, search, social media and marketing automation.
• Customer data: Data collection, customer intelligence, governance, analytics and privacy.
• E-commerce: Digital commerce, marketplaces, conversion, payment and merchandising.
• CRM: CRM platforms, omnichannel management, customer interaction and relationship management.
• Conversational technologies: Chatbots, callbots, messaging, voice technologies and virtual assistants.
• Personalisation: Data-driven experiences, targeted content and individualised customer journeys.
• Retail and digital commerce: Omnichannel strategies, retail media, clienteling and digital transformation.

The official exhibitor classification also covers areas such as customer autonomy and self-care, conversation analysis, customer feedback, e-reputation, mobile CRM, social CRM, customer journey modelling and AI for customer service.

Session times & schedule

The detailed 2027 session timetable will be published through the official programme. The established schedule combines business meetings with conferences and workshops during dedicated periods.

The One to One appointments are generally organised into clearly defined blocks. Recent programme structures have included morning meeting periods, a midday meeting block, afternoon appointments and later business meetings, with workshops positioned between selected meeting periods.

A typical programme structure can include:

• Morning: Plenary content followed by scheduled One to One meetings.
• Late morning: Exhibitor workshops and specialist presentations.
• Midday: Business meetings and organised lunch activities.
• Afternoon: Further One to One meetings and exhibitor workshops.
• Evening: Networking, hosted activities and social business events.

Conference and workshop times can change as the programme develops. Visitors should use the official digital programme and their personalised meeting agenda as the definitive schedule.

Ticket types & registration

All4Customer One to One Meetings is not a conventional public exhibition. The organiser describes it as a private B2B event with controlled access. General admission is free, but visitors must submit an accreditation request that is reviewed and validated by the organiser’s teams.

The main participation categories include:

• Accredited visitor: Professional visitors whose accreditation has been approved by the organiser.
• Hosted Buyer: A qualified decision-maker with an active business project who is selected and matched with relevant exhibitors.
• Exhibitor: A company participating with an exhibition stand and scheduled business meetings.
• VIP participation: Additional access and networking opportunities may be available depending on the package booked.

Hosted Buyers receive a substantially different experience from standard professional visitors. The organiser states that selected Hosted Buyers can have transport, accommodation and catering handled as part of the hosted programme.

For visitors, there is therefore no general admission fee. Exhibitor participation is commercial and package-based.

Registration deadlines

No fixed public final registration deadline for visitor accreditation has been published. Because access is controlled and accreditation is subject to validation, professionals should submit their applications as early as practical.

Hosted Buyer participation involves additional qualification because the organiser selects buyers according to professional role, business needs and active projects. The matchmaking system then identifies potential supplier relationships and validates meetings between both sides.

Exhibitors should contact the sales team for participation availability, meeting packages, stand options and sponsorship opportunities. The organiser recommends discussing participation directly with its commercial team rather than relying on a standard public ticketing deadline.

Exhibitor list & major companies

The exhibitor community covers a broad technology ecosystem serving customer-facing businesses. The official exhibitor directory is organised into customer relationship management, digital marketing, e-commerce and data collection and analysis categories.

Companies represented in the current exhibitor ecosystem include:

• Brevo: Marketing CRM, automation, messaging and omnichannel customer relationship tools.
• Canva: Enterprise visual communication and AI-powered content creation.
• Hightouch: Composable customer data and agentic marketing technology.
• Zoom: Customer experience, collaboration and AI-powered contact centre solutions.
• Goodays: Customer experience management, customer feedback and customer listening.
• Groupe Parade: Marketing, CRM, digital and performance services.
• Xceed: Multilingual BPO, CRM and customer relationship outsourcing services.
• Caribou: Relationship marketing consulting and customer engagement services.
• WOO: Influencer marketing, social media, UGC and audience connection solutions.

The exhibitor directory continues to evolve, with companies categorised according to their specific solutions and services. Visitors can use the official activity filters to identify suppliers relevant to their projects.

Exhibition halls & floor plan

The exhibition takes place within the Palais des Festivals et des Congrès, with exhibitors positioned in dedicated stand areas. Unlike a conventional exhibition where the floor is primarily designed for spontaneous visitor traffic, the All4Customer layout supports scheduled meetings directly at exhibitor stands.

The stand therefore serves several purposes:

• Business meetings: Scheduled One to One appointments take place directly at the exhibitor’s stand.
• Demonstrations: Companies can show software, platforms and services in a practical setting.
• Brand presentation: Stands provide a professional environment for company visibility.
• Unscheduled networking: Visitors can discover additional exhibitors between appointments.
• Follow-up conversations: Longer discussions can continue when both parties identify additional opportunities.

The organiser provides different equipped and bare stand formats for exhibitors. The current participation model includes meeting schedules ranging from 18 to 40 appointments depending on the selected business-meeting package.

The final 2027 stand allocation and floor plan should be checked through the official exhibitor directory and event platform.

Networking & business meetings

Networking and business meetings are the defining features of All4Customer One to One Meetings. The event uses a matchmaking platform to identify Hosted Buyers with active projects and connect them with exhibitors whose solutions correspond to those requirements.

Meetings are validated by both parties before being included in the agenda. Once confirmed, the meetings take place directly at the exhibitor’s stand and are precisely scheduled. This creates a structured environment in which both sides know who they are meeting and why the conversation is relevant.

The event also provides networking outside formal appointments. The organiser’s concept includes a welcome cocktail, informal networking opportunities, a free evening for exhibitors to host clients or prospects and a closing gala-style event for eligible participants.

For exhibitors, the networking programme provides opportunities to meet both scheduled buyers and other accredited visitors. For Hosted Buyers, it creates additional opportunities to compare suppliers and exchange experiences with other professionals working on similar projects.

Industry sectors & highlights

All4Customer One to One Meetings covers several major technology and business sectors.

• Customer experience: Customer support, customer journeys, loyalty, customer listening and service strategies.
• CRM: Cloud CRM, social CRM, omnichannel management and interaction platforms.
• Artificial intelligence: AI assistants, customer-service AI, recommendation systems and AI-powered marketing.
• Digital marketing: SEO, SEA, GEO, AEO, social media, performance marketing and marketing automation.
• E-commerce: E-commerce platforms, marketplaces, digital wallets, payments, merchandising and social commerce.
• Data: Big Data, predictive analytics, data governance, customer data and visualisation.
• Conversational commerce: Messaging, SMS, RCS, chatbots, callbots and virtual assistants.
• Customer research: Surveys, customer feedback, customer intelligence and Voice of Customer solutions.
• Retail technology: Retail media, clienteling, personalisation and omnichannel retail experiences.
• Data privacy: GDPR compliance, data security and responsible handling of customer information.

The official exhibitor taxonomy demonstrates the breadth of technologies covered, ranging from customer experience and contact centre software to marketing automation, AI solutions, e-commerce platforms and data governance.

Event rules & visitor information

All4Customer One to One Meetings is a controlled-access professional event. It is not open to the general public, and accreditation must be approved before entry.

Important visitor information includes:

• Accreditation: Visitors must receive confirmation from the organiser before attending.
• Professional eligibility: Applications are reviewed according to professional role, business sector and relevance to the event.
• Badge requirement: An authorised badge is required to access the exhibition and relevant evening activities.
• Meeting access: Hosted Buyer and exhibitor meetings are arranged through the event’s matchmaking system.
• Evening access: Some networking events require the appropriate package or wristband.
• Exhibitor access: Exhibitors receive badges and access according to their participation arrangements.
• Business conduct: Visitors should respect scheduled appointments, venue rules and organiser instructions.

The organiser also provides a concierge service for exhibitors, covering practical support such as restaurant reservations, hotel advice, transport arrangements, couriers and other event-related requests.

How to get there

The Palais des Festivals et des Congrès is located in the centre of Cannes on the famous Croisette. Its central location makes it convenient for visitors arriving by train, car or air through the wider French Riviera transport network.

Cannes railway station is located close to the venue and connects the city with destinations along the Mediterranean coast and the wider French rail system. This makes rail travel particularly practical for visitors arriving from other French cities.

International visitors can fly to Nice Côte d’Azur Airport and continue to Cannes by train, airport bus, taxi or private transfer. The journey between the airport and Cannes is a common regional travel route, with several transport options available.

Visitors should check their accreditation confirmation and event information before travelling because access to the private B2B exhibition is dependent on successful registration.

Public transport & parking

Public transport is a practical way to reach the Palais des Festivals because the venue is centrally located in Cannes.

• Train: Cannes railway station is within walking distance of the Palais des Festivals.
• Local buses: Cannes’ public bus network connects the venue with different parts of the city and surrounding communities.
• Taxi: Taxis and private transfers provide direct access to the venue and local hotels.
• Airport transfer: Nice Côte d’Azur Airport provides regional and international connections for overseas visitors.
• Car: Visitors travelling by car can use public and private parking facilities in central Cannes.

The central location means that many hotels around the Croisette, city centre and railway station can be reached on foot. Delegates with multiple meetings may find staying close to the venue particularly convenient.

Accommodation areas

The organiser’s event information highlights hotels around the Croisette as an important accommodation area for Hosted Buyers and networking participants. Hosted Buyers selected for the programme may receive accommodation arrangements as part of their hosted participation.

For other professional visitors and exhibitors, useful accommodation areas include:

• Croisette: Close to the Palais des Festivals and many networking locations.
• Cannes city centre: Convenient for restaurants, shops, rail services and the exhibition venue.
• Near Cannes railway station: Practical for visitors travelling by train or using regional transport.
• Le Suquet: A central historic district offering hotels and restaurants within walking distance of the venue.
• Near the port: Useful for visitors who prefer to stay close to the waterfront and central business areas.

Exhibitors are encouraged by the organiser to consider hotels used by Hosted Buyers because many networking opportunities take place in those accommodation environments.

Previous year’s highlights

The previous edition continued the event’s established premium One to One format, combining scheduled meetings with conferences, workshops and networking. The organiser’s model focused on connecting qualified buyers with exhibitors through a digital matchmaking platform supported by human project qualification.

Conference content examined the relationship between AI and customer experience, including questions about automation, personalisation, AI assistants, self-care and agentic AI. Other sessions addressed retail strategy, digital transformation, customer data and the evolving role of technology in customer relationships.

The workshop programme also included practical case studies and technology demonstrations. Topics included AI-powered search visibility, customer conversation analysis, agentic marketing, unified customer experience, AI agents and knowledge management, conversational messaging through RCS, digital transformation and e-commerce performance.

Major technology and business organisations participated through workshops, demonstrations and One to One meetings. Examples included Orange, Twilio, Brevo, Canva, Yext, Smart Tribune, Ibexa and other specialists across CX, marketing, data and digital commerce.

The organiser reports an average exhibitor ROI range of x7 to x15 over 18 months, a 4.5/5 exhibitor satisfaction measure and a 70% exhibitor re-engagement rate across its One to One exhibition model. These are organiser-reported figures and should be understood as performance indicators supplied by Weyou Group rather than independent measurements.

Official registration & tickets

All4Customer One to One Meetings uses a controlled accreditation system rather than conventional public ticket sales. Professional visitors can request accreditation without paying an admission fee, but the application must be reviewed and validated by the organiser.

Hosted Buyers are selected according to their professional profiles and active projects. The organiser’s teams then use the matchmaking platform to identify suitable exhibitors and validate meetings between both parties. Qualified Hosted Buyers can receive hosted services depending on their participation status.

Exhibitor participation is organised through commercial packages rather than a standard visitor ticket. The published package structure includes equipped stands with different numbers of scheduled business meetings, including packages built around 18, 22, 30 and 40 meetings. The organiser does not publicly publish the monetary prices for these packages on the current participation page, so no reliable previous-edition dollar price can be stated without inventing a figure. Exhibitors should request a current quotation from the sales team.

The official event contact number is +33 1 89 70 51 61. Professionals should use the official All4Customer One to One Meetings website for accreditation, Hosted Buyer applications, exhibitor participation, programme updates and meeting information.